Terms of Use

This Terms of Use (or “TOU”) is a set of rules you agree to follow for using our website www.shwasthi.com developed and maintained by WEB4NIKAH Shwasthi , an online Web , provides the service, online counseling for mental wellness. All the practices doing here is evidence based and by accredited, licensed professionals like Psychologists and Clincial Psychologists. Online and direct sessions includes counseling, psychotherapy and training.The Mode of counselling we are providing is with the aid of website and application

a. Shwasthi does not charge any registration fee from User/ Client for registering in the online platform but service charge is to be paid by the Client for service. The payment will be done through online. Fees may vary depending upon the Counselor chosen and time duration.

b. User can create account with username, password and other details and access the account when service required. User is solely responsible for all activities that occur under his account. If user suspects unauthorized access to his account, he may contact immediately Customer Support and rectify the same. Shwasthi reserves right to terminate any user’s account and reserves the right to block, delete or stop the uploading of materials and communications, if found any illegal/harmful actions.

c. Shwasthi or Counselors may ask for any personal data or other credentials, client is obliged to give such data. This data will not share to any third party or others under any circumstances and Shwasthi will ensure all the confidentiality required for the clients.

d. Shwasthi provides some packages as offers/discounts for the convenience of the client and counselors, which will displayed in the platform.

e. Users are encouraged to ask questions and comments, by any modes of communications like whatsapp messages, emailing or directly entering in the Website/Mobile Application. User can contact Customer Support by email Shwasthicounseling@gmail.com or call +91 94955 44780

f. While every care has been taken to provide reliable service to user/clients, Shwasthi online platform does not warrant any accuracy. Users are responsible for which they choose the service. Users should keep proper etiquette with Counselor and duration of consultation is at the discretion of Counselor. Shwasthi encourages healthy relationship between User/Client and Counselor. Clients can change the counselor for upcoming sessions, if give valid and genuine reasons for such a request.

g. Registered Users and Visitors can access Shwasthi online contents like Blogs, Articles and other information, also users can upload their materials which will be informative to the visitors. Materials with copy right or privacy should not be uploaded and users will be solely responsible for all the materials uploading in the platform.

h. Each session will be for duration of maximum 45 minutes, thereafter the connection will be automatically break. So clients are requested to make sure not to delay consultation than allotted starting time.

i. Shwasthi is not licensed to practice medicine and does not render medical care or medical advice. Shwasthi does not recommend or endorse any specific providers, tests, medications, products or procedures. All services or recommendations made by a Counselor are based on their independent professional judgment.

j. Those who with severe psychopathology and / or suicidal risk are not suitable for online sessions. User agrees that the Services provided by Min Shwasthi are not to be used in the case of emergencies. In case of any mental health emergency or any other medical emergency it is strongly recommended that user should immediately visit the nearest medical facility for examination in person.

k. Online psychotherapy sessions are to be conducted only on appointment basis, as emergency services do not fall within its purview. Users/persons are not permitted to record the conversations partially or fully in the sessions. Such conversations or advices depend upon the particular situations or nature of the individual. Shwasthi will take strict actions against to those persons who recorded or shared such conversations to anyone or to any social media.

l. User can view the fee to be charged when selecting a Counselor. User will have to make payment through online after booking time slot, and wait for a confirmation call or message.

m. While Shwasthi ensures best service for its users, Client/ User may understand the nature of the profession, and therefore there may be exceptions such as personal or any other emergencies. In such instances, on discretion, rescheduling of consultation to be made by the Counselor by communicating with provider.

n. Clients should use a password protected secure internet connection for security concerns with the use of public WiFi. There is also a possibility of unintended breaches of security in technology breaches despite these safeguards, for which Shwasthi will not be responsible.

o. Shwasthi have the right to revise timing of the sessions for the clients and the new timing will be fixed only after the consent of the client and counselor, for any inconvenience in the form of technical issues, counselors inconvenience or others.

p. Clients should not attempt to call or try to trace personal contact details of counselors like personal mobile number and other personal social media platforms, if found so and reported by counselor Shwasthi can take legal actions against them.

q. The Client can reschedule the appointment with a 10 % service charge of payment. The Client should inform at least 6 hours earlier in the Website or Mobile Application for reschedule. If the consultation is not done in the booked time slot due to practitioner’s emergency, then the allotted time slot will move to another slot which will be convenient to both Counselor and Client. Also the client can advance the booking to an earlier time. Service charges may be applicable for such an advancement. The abroad clients (outside India) should pay an additional 20 percent amount with the counselor fees displaying in our website/mobile application.

r. Clients should choose proper stable network for online sessions .If any break/unclear voice in the network happen due to any technical issues for more than 10 minutes from our side , the client will not lose the duration. The time slot may be varied according to the loss of time in the current session or upcoming sessions.

s. The date/time/frequency/potential duration of sessions will be discussed in advance and will be decided and conveyed to the client by the counselor.

t. The time spend with the family members or revelent others to discuss regarding clients condition or information gatherings with consent of client will be also count in the duration time of session.

u. With the consent of client, the sessions can be recorded if the data are using for a future research.

v. Feedbacks and ratings will be taken from both the parties for future studies and quality assurances. The person who reviewed for the session will be published in the website or mobile application with nickname for keeping the confidentiality.

w. Shwasthi reserves intellectual property rights. All of the content available on or through Shwasthi is the property of ABSOLUTE MIND PVT LTD, and is protected by copyright, trademark, patent, trade secret and other intellectual property laws. We give you permission to display, download, store and print the content only for your personal, non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received using the Shwasthi online service.

x. If you are thinking about suicide or if you are considering taking actions that may cause harm to you or to others or if you feel that or any other person may be in any danger or if you have any medical emergency, you must immediately call/visit the relevant authorities. You acknowledge, confirm and agree that the platform is not designed for use in any of the aforementioned cases and that you must not use the platform in any of the aforementioned cases.

y. All the users who are below 13 years can only register with the permission of their parent/guardian. Parents/guardians must read the terms and conditions and agree for using our application/website.

z. Any dispute, claim or controversy arising related to this agreement or terms of use shall be determined by arbitration in India, before a sole arbitrator appointed by Courts at Kerala (Calicut) shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement.


a. Shwasthi ensures that the experience on the Shwasthi booking platform is beneficial to Clients.

b. Shwasthi will try to ensure that the Client is consulted by the same Counselor with whom the appointment has been confirmed, in the time slot booked by Client. Every care should be taken in order to avoid any difficulty to the Client. If Counselor’s unavailability occurs due to any emergencies, then the appointment should be rescheduled to another time as per Client’s convenience in 7 days.

c. Shwasthi realizes and respects the nature of the profession, and therefore consider following exceptions such as any emergencies from Counselor’s. In such instances, on discretion, rescheduling of consultation to be made by the Provider by taking care the convenience of Client.

d. Shwasthi may use social media platforms, or other communication interactive sources for the benefits and convenience of clients and counselors. Clients should not ask for appointments directly through phone or other sources from counselors.

e. The client can give ratings for his/her counselor for the session done. This will help for other clients/visitors while viewing website. Also the counselors will rate the clients for their behavior like commitment, prescribed exercises or practices worked out, etc, which will not be displayed in the website.

f. Shwasthi checks for non-compliance cases and verified by communicating with both, the Counselor and the user. Each verified non-compliance case will be communicated to the Client through Email and SMS.

g. Refunding is done to the user/client in 7 to 14 working days after the request has been done from client’s end.

h. As non-compliance cases cause a negative influence on the reputation of the service, Shwasthi may take strict actions/block the accounts from platform.

i. This agreement between Shwasthi and Counselor will be governed by the laws of India.

j. Our executive will guide you to create an account or any other help needed from Shwasthi . We are always happy to help you, just dial +91 7306 69 66 00.


This is an e-agreement and obliged to agree the consent terms and no need of any further signature for making this policies into practice before the consultation.

I, Client understand that the type and extent of psychological intervention, which includes assessment and treatment that I will receive at the online platform will be determined following an initial clinical assessment of my problem/s through an interview with me, and/or my family members. The goal of this assessment process is to determine the best course of treatment for me. I understand that all information shared with my therapist at the time of assessment and treatment is confidential and no information will be released without my consent. During the course of assessment and treatment, at times it may be necessary for my therapist to communicate with other health services providers at the Institute. While written authorization will not be requested, prior to such communication, I understand that my therapist will discuss all such communications with me. Verbal consent for limited release of information may be necessary in special circumstances. I further understand that there are specific and limited exceptions to this confidentiality which include the following:

a. When there is risk of imminent danger to myself or to another person, my therapist is ethically bound to take necessary steps to prevent such danger.

b. When there is suspicion that a child or elder is being sexually or physically abused or is at risk of such abuse, my therapist is legally required to take steps to protect the child, and to inform the proper authorities.

c. When a valid court order is issued for medical records; my therapist and the Institute are bound by law to comply with such requests.

I understand that some of the professionals involved in my assessment or treatment may be under training and in such cases all professionals-in-training are supervised by qualified and licensed staff. Typically, psychological treatment is provided over the course of several weeks. I understand that while psychological intervention or psychotherapy, may provide significant benefits, it may also pose risks. Psychotherapy may elicit uncomfortable thoughts and feelings, or may lead to the recall of troubling memories. If I have any questions regarding this consent form or about the services offered at the hospital/clinic, I may discuss them with my therapist. My therapist has explained all the above in a language that I understand, and I consent hereby to participate in the assessment and treatment offered to me by the therapist. Also I understand that I may stop treatment at any time.